1. How do I order parts?
2. Where can I find part numbers?
3. Why doesn't the part I received look exactly like the original ?
4. Who is the person to call regarding a technical question I have ?
5. What is the best way to ship my order ?
a. UPS delivery days for Ground Service
6. When is the new parts catalog coming out ?
7. Where can I find a Parts Manual for my machine ?
8. Do you carry parts for my brand of machine?
9. Why shouldn't I just go back to the Manufacturer?
10 Do you manufacture any Equipment?
11. What if I receive the wrong part or a defective part?
12. Do you have a minimum order?
13. What payment options do I have?
14. Do you have any local stocking distributors?
15. Where can I get a price list?
16. How can I get a catalog sent to me?
17. What information do I need to give you to order a part?
18. What if I don't have a part number?
PROS sources parts from the manufacturers who produced the part for the OEM who made the machine. On some occasions we find it more practical to find a different supplier. This can be for a variety of reasons including better quality, better pricing, and more rapid delivery. In some cases we will substitute a generic replacement part for your original part. If this is done you can be assured that our engineers have reviewed the specifications on the parts and determined that our generic replacement is the correct one.
Most of the PROS personnel have a wide range of expertise regarding drycleaning parts. If you have a difficult question regarding a particular brand of machine we can direct you to our product specialist for that brand. If your question is of a more general nature regarding a problem you are having, we have several engineers on staff to help you in determining which parts you require.
PROS can ship using a variety of methods at your request. We typically use UPS for both ground and air shipments. We can ship larger items by any truck line you specify or using one that PROS has contracted a favorable rate with. Regardless of the method of shipment you can rest assured that PROS' shipping department will package the parts with care in order to arrive free of any damage.
PROS has historically produced a new catalog for introduction at each Clean Show. The last catalog we produced was the 2008 catalog and has been distributed since Clean '07.
PROS has a policy which requires a minimum of $20 per order. If the order is called in our salesperson will ask you to increase the quantity or offer a suggestion of another common replacement item on your machine in order to increase the order above our minimum. If you decide not to order additional items we will charge $20 and add freight to this amount. If due to a lack of inventory, we need to backorder one item which is less than $20, no minimum will apply to the backordered item.
PROS accepts many types of payment. Many of our orders are shipped on a COD basis for customers who have not set up any credit with our company. If this is not acceptable, we can ship against Visa, Master Card, Discover, and American Express. We also accept company or personal checks for invoice amounts less than $400. Invoices over $400 will require a credit card, cashiers check, or cash.
PROS has a fully stocked warehouse and central office in Minneapolis, Minnesota. We have recently opened an office which will have limited inventory in Queens, New York. If you have an urgent need for a part we can ship it from either one of these warehouses via overnight delivery. If you are located near one of these offices you may visit them and have the parts you need the same day. In addition PROS has many customers who are distributors and service companies who may have the parts you require. If you are a dry-cleaner you will usually pay the same amount whether you buy directly from PROS or one of our stocking distributors. It always pays to check both.
PROS has discontinued printing a price list. Our purchasing department is constantly finding new sources of supply and the exchange rate is fluctuating rapidly and so our price list was difficult to keep up to date. If you need pricing, our sales people are standing by to assist you.
This website has an easy to use order form for you to fill out in order to receive your PROS catalog. If you prefer you can call 1-800-359-0628 (English), 1-866-960-1883 (Korean) and ask our salesperson to send you one.
PROS sales people are very skilled at determining what parts you require from a variety of methods. In some cases we will require a machine brand name, model number, and serial number. If your machine came with a parts manual, it can be helpful if you locate the part in the manual and give us either the unique part number or the page view number and the item number on the page. If your machine does not have a manual and you have a PROS catalog, you can locate a photo of a part that looks like the defective one you are trying to replace tell our salesperson the catalog year and page number. Other useful information is often found on the defective part itself in the form of a part number or spec number. In the absence of any of the above, we will require a very good description of the part (ie. shape, color, size, materials etc.).
As described above, if you don't have the original equipment manufacturers part number, the PROS number, or the component manufacturers part number, we will require a very good description of the part.
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